Security at WPMaven
Your data security and privacy are our highest priorities
We understand that you're trusting us with access to your WordPress sites and data. Security isn't an afterthought at WPMaven—it's foundational to everything we build. This page outlines our security practices, compliance standards, and how we protect your data.
Our Security Commitment
WPMaven employs bank-level security measures to protect your WordPress sites, data, and credentials. We maintain industry-leading security standards and undergo regular third-party audits to ensure your information remains safe.
Security Features
End-to-End Encryption
All data transmitted between you and WPMaven is encrypted using TLS 1.3. Your WordPress credentials are encrypted at rest using AES-256 encryption.
Secure Authentication
OAuth 2.0 connections to WordPress, multi-factor authentication (MFA) support, and secure API token management with automatic rotation.
Infrastructure Security
Hosted on AWS with enterprise-grade security, isolated customer environments, regular security patching, and DDoS protection.
Continuous Monitoring
24/7 security monitoring, automated threat detection, real-time alerts for suspicious activity, and comprehensive audit logs.
Regular Audits
Annual SOC 2 audits, quarterly penetration testing, regular vulnerability assessments, and third-party security reviews.
Compliance
GDPR, CCPA, SOC 2 Type II, and ISO 27001 aligned. We maintain compliance with major data protection regulations worldwide.
Data Backup
Automated daily backups with 30-day retention, encrypted backup storage, and tested disaster recovery procedures.
Access Controls
Role-based access control (RBAC), principle of least privilege, automated access revocation, and comprehensive audit trails.
Data Protection
What Data We Collect
We only collect data necessary to provide our service:
- Account Information: Email, name, and billing details
- WordPress Site Data: Site URLs, plugin/theme information, configuration settings
- Usage Data: Feature usage, commands sent to AI, performance metrics
- Technical Data: IP addresses, browser information, API logs
What We Don't Store
- WordPress admin passwords (we use secure OAuth connections)
- Database credentials (except encrypted and only when needed)
- User personal data from your WordPress sites
- Payment card details (handled by Stripe)
Data Retention
We retain your data only as long as necessary to provide services:
- Active accounts: Data retained while account is active
- Closed accounts: Most data deleted within 30 days
- Backups: Backup data retained for 30 days
- Logs: Security and audit logs retained for 90 days
- Legal requirements: Some data retained longer if required by law
Network Security
- TLS 1.3 encryption for all data in transit
- Certificate pinning to prevent man-in-the-middle attacks
- Firewall protection with DDoS mitigation
- Network isolation between customer environments
- VPC security groups restricting access to essential services
- Regular security patching of all systems
Application Security
- Secure coding practices following OWASP guidelines
- Input validation and sanitization on all user inputs
- SQL injection protection using parameterized queries
- XSS protection with content security policies
- CSRF protection on all state-changing operations
- Dependency scanning for vulnerable libraries
- Security code reviews before every deployment
Physical Security
WPMaven infrastructure is hosted on Amazon Web Services (AWS), which maintains:
- 24/7 security monitoring and guards
- Biometric access controls
- Video surveillance
- Secured cage environments
- Multi-factor authentication for physical access
- ISO 27001, SOC 2, and other certifications
Employee Access
We strictly control who can access customer data:
- Background checks: All employees undergo background verification
- Least privilege: Employees only access data necessary for their role
- Audit logging: All access to customer data is logged
- Security training: Mandatory security training for all team members
- NDAs: All employees sign confidentiality agreements
- Access reviews: Quarterly reviews of employee access rights
Incident Response
In the unlikely event of a security incident:
- Detection: Automated monitoring alerts our security team immediately
- Containment: Affected systems isolated within minutes
- Investigation: Full forensic analysis to understand scope
- Notification: Affected users notified within 72 hours as required by law
- Remediation: Vulnerabilities patched and systems restored
- Post-mortem: Incident reviewed to prevent future occurrences
Security Incident Reporting
If you discover a security vulnerability, please report it to security@wpmaven.ai. We take all reports seriously and will respond within 24 hours.
Third-Party Security
We carefully vet all third-party services and vendors:
- AWS: Infrastructure hosting (SOC 2, ISO 27001 certified)
- Stripe: Payment processing (PCI DSS Level 1)
- OpenAI/Anthropic: AI model providers (enterprise security agreements)
- Cloudflare: CDN and DDoS protection
All third parties sign Data Processing Agreements (DPAs) and meet our security standards.
Security Best Practices for Users
Help us keep your account secure:
- Enable MFA: Add an extra layer of security to your account
- Use strong passwords: Minimum 12 characters with mixed case, numbers, and symbols
- Don't share credentials: Never share your WPMaven login with others
- Review access: Regularly review team member access and permissions
- Monitor activity: Check audit logs for unexpected activity
- Update WordPress: Keep your WordPress core, plugins, and themes updated
- Be vigilant: Watch for phishing attempts and suspicious emails
Vulnerability Disclosure Program
We welcome security researchers to help us maintain the highest security standards:
- Report vulnerabilities to security@wpmaven.ai
- We respond to all reports within 24 hours
- We provide recognition for valid findings
- We work with researchers to understand and fix issues
- We don't take legal action against good-faith security research
Responsible Disclosure
Please allow us reasonable time to address vulnerabilities before public disclosure. We commit to keeping you informed throughout the remediation process.
Certifications & Audits
SOC 2 Type II
We maintain SOC 2 Type II certification, demonstrating our commitment to security, availability, and confidentiality. Annual audits verify our controls and procedures.
Penetration Testing
We conduct quarterly penetration tests by independent security firms to identify and address potential vulnerabilities.
Vulnerability Scanning
Continuous automated vulnerability scanning of all systems and applications, with critical issues addressed within 24 hours.
Data Privacy
WPMaven is committed to data privacy and complies with:
- GDPR: EU General Data Protection Regulation
- CCPA: California Consumer Privacy Act
- LGPD: Brazilian General Data Protection Law
- Other regional: Various data protection laws worldwide
For details on how we handle your data, see our Privacy Policy.
Enterprise Security
For enterprise customers, we offer additional security features:
- Custom Data Processing Agreements (DPAs)
- SSO integration (SAML 2.0, OAuth 2.0)
- Custom data retention policies
- Dedicated security reviews
- Advanced audit logging and reporting
- IP allowlisting
- Custom security controls
Contact our enterprise team to discuss your security requirements.
Security Updates
This page was last updated on January 2025. We regularly review and update our security practices. Check our changelog for security-related updates.
Questions About Security?
Our security team is here to answer your questions and address your concerns.
Contact Security Team